PROGRAM  SEHARI

8.30 pagi  - 9.00 pagi    Pendaftaran

9.00 pagi -  9.30 pagi    

Pengurusan Beretika

Matlamat  Pengurusan, Hubungan Pemimpin dengan Yang DiPimpin, Syura, Erti kesejahteraan, Strategi, Muhasabah Diri,  Berlumba Secara Sihat, Ciri Pengurusan Yang Baik,

KEPERLUAN ORGANISASI  MURNI

9.30 pagi  -  10.30  pagi  

Keperluan Berorganisasi 

Peri Pentingnya Organisasi, Peranan Pemimpin,

Peranan Pengikut, Faktor Kejayaan, Punca Kegagalan

10.30 pagi  -  11.00  pagi   -  Rehat

11.00 pagi  -  12.00 t.hari

Organisasi Murni 

Organisasi Berkesan, Ciri-ciri Organisasi Cemerlang Faktor Kejayaan, Menghindar Punca Kegagalan, Tanggung jawab organisasi,

12.00 t. hari  - 1.00  ptg 

Kepimpinan Terpuji                                             

Tanggungjawab Pemimpin,  Fungsi dalam  Organisasi , Sakysiah,  Sumber  Kuasa ,  Perimaan  Dasar Kepimpinan, Tugas  Pemimpin .

1.00 ptg- 2.00 ptg    -     Makan  Tengah hari

MENUJU KECEMERLANGAN PENGURUSAN

2.00 ptg– 2.45 ptg

Kecemerlangan Pengurusan

Ciri  Kecemerlangan, Kerja Berkualiti, Etika Kerja, Pengurusan Optima, Penilaian, Pengurusan, Pengurusan Masa, Pengurusan Tekanan,

2.45 ptg -  3.30 ptg

Kerja  Sebagai Tanggung-jawab 

Matlamat dan Tanggungjawab , Penilaian,  Kerja  Sebagai Ibadat, Ciri Kerja Berkualiti, Tanggung jawab Pekerja, Etika,  Kerja  Beretika,  Peri

Penting Beretika, Khidmat Cemerlang  dan Nilai-nilai Murni ,

 3.15 ptg – 3.45 ptg   Rehat

 3.45 ptg - 4.15 ptg

Pengenalan Muamalat 

4.15 ptg -  5.15 ptg

Kecemerlangan Dalam Muamalat

Riba, Maslahah, Umum Balwa, Gharar, Uruf

5.15 ptg  Tamat

THE ONE-DAY PROGRAMME

8.30 am - Registration

 

PRACTICAL APPROACH TO IMPROVING BUSINESS ENGLISH

 

 

9.00am–10.30am

Common Errors in Written English

Incorrect joining of words; Spelling; Use of slang in official communications; Incorrect/inappropriate choice of words; Correct plurals.

 

Common Errors in Spoken English

Pronunciations; Emphasising the correct syllable.

 

Common Errors in Letter Writing

Addressing the letter - to the company or to the individual?; Dear Sir, Dear Sirs or Dear Madam; When to use Yours faithfully/Yours sincerely; Who is signing the letter? – the company or the individual?

 

Psychology of Words

Are official sounding phrases always the best choice?; Softening the impact of words; Adding the personal touch; Letters issued project image of company

 

10.30am – 11.0am  - Morning Break

 

11am – 1 pm

Practical Exercises/Quizzes in Business English/  (Practice and Learn Session)

 

Avoiding mistakes in the following areas

Parallel structure; Shifts in persons; Sentence fragments; Word confusion less, fewer, amount, number; Word confusion: who’s, whose; Possessive Pronouns/contractions-it’s, its, your, you’re.

 

1.00 pm – 2.00 pm – Lunch

 

   

PRACTICAL APPROACH TO WINNING CLIENTS

 

2.00 pm - 3.30 pm

 

Who are our potential clients?

 

Analyzing and identifying the Industry that we’re in – Identifying who are and where are, the Customers – Understanding/anticipating changes in the Industry – Developing own methods/ practical approaches of acquiring leads.

 

3.30pm – 4.0pm – Afternoon Break

 

4.0pm – 5.00 pm

 

“TIPS FOR WINNING CLIENTS”

 

Creation of Unique Sales Position/Why the Customer must  choose us

  

Positioning in Zero Sum Market / Handling competition.

 

Practical Exercises

 

Develop own Call Reports

Write own telephone scripts.

 

Networking management and post-sale monitoring

 

Maintain Customer loyalty / Increase Customer’s business with us / Seek new leads from Customers.

 

5.00 pm – End

 

 

COURSE LEADER

Muhammad Zahid Abdul Aziz